Originally posted by RSTPerformance:
...You mention above that you can not take a product back...
What happens if after a year the leasee decides he/she doesn't want to lease the next season?
Raymond Blethen
RST Performance Racing
Raymond,
Hmm. Good point. As I said, we've just been kicking this around so far and haven't really worked through the details. You guys are throwing out some good ideas.
There are two aspects of your scenario that come to mind: 1) What happens to the physical product and, 2) what happens to the lessor/lessee relationship.
One the product side, yes, I mentioned above that we couldn't use returned systems. Actually, we could if they were checked/refurbished. The demo systems we currently offer have been under our control at the track or, worse case, used for a weekend rental without incident.
After a year of use a system would need to be thoroughly checked/refurbished before it could be sold, otherwise it would be tagged as a "walk around" demo, i.e. we show it to drivers but never let it get on the track. Of course, it wouldn't show very well because it would be a bit banged up, and the cost of labor, magnafluxing and refinishing a single system would be very high. We would probably just write it off.
On the business side your scenario gets even more interesting. A formal lease agreement would work of course, but what happens if the driver crashes, the Isaac system saves their life, but something gets bent? Now they need to lease another Isaac while still making payments on the first.
It can get complicated, can't it?
One clean way to do this is to offer the product as a complete annual service: $X/year, period. Crash five times? Fine, you get 5 Isaac replacements at no additional charge, etc. We would assume considerable risk, so the $89.50/year won't cut it. However, with the Simpson D-Cel at $225 per year for about a 50% head load reduction, we have some room.
Drivers are starting to look at these products long term. We have seen an increase in sales to former Hutchens users, and once the D-Cel customers have to go back for another one in a year or so, we expect them to show up also.
Thanks for the ideas. If there is a reasonable way to make this work, we will give it a try.
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Gregg Baker, P.E.
Isaac, LLC
http://www.isaacdirect.com