In all fairness, there could be some valid reasons why a manufacturer issue or whatever it is would make sense to be given priority. My problem continues to be a total lack of communication. They wouldn't need to go into detail but a message that we're not being pushed aside, some information, and when we can expect to hear from them. Really? Is is all that difficult for them to do?
Hear hear.
That's why I'm dealing with it the way I'd deal with it at work. If I'm dealing with someone who's having communication issues... I make sure to let management know. In that case, I'd keep my boss in the loop, so that he can go to the other guy's boss, when necessary, and he'll have all the ammo, all the documentation showing that I'm not just flying off the handle at the drop of a hat, but the offender has had an issue for months.
Same deal here, except we've eliminated one layer. By communicating with the Board, we now have them implicitly on our side.
You see, Mr. Wannarka notified us that the CRB/Mr. Dowie will be communicating to all of us (IT racers) by 2/5/10 via the boards. That means Mr. Wannarka is now responsible, by having made that commitment, for making sure that the communication takes place.
By emailing Mr. Wannarka the other day, notifying him that we haven't received that communication, we have let him know that we've been left hanging. However we're standing behind his authority to resolve the issue, rather than going around him.
He's replied, and let us know that hey, there are some mitigating circumstances, but he will regardless look into it and make sure it's not dropped.
Now we have to let him have the room to do his job.
That's how it works; you must give someone both the responsibility to reach a goal, and the authority to achieve it. That's Leadership 101.